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 Tuesday, November 21, 2017
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Basic Email Setup Guide

Email Account Information 

A user name and password for each email account (mailbox, forward, or both types) requested has been emailed to you. If you did not receive this information, please contact us. 

  

The password provided to you is a default password. For security reasons, you will want to log in through WebMail and change your password. You can change your password anytime using the 1and1 WebMail. Remember, if you do change your password, you must also change it in your email client. 

  

  

Accessing Your Account Using Web Mail 

Your email account includes an online webmail interface. We recommend that you use the webmail interface only when you are away from your primary computer and that you use an email client on your primary computer or mobile device for your contact lists and saved emails. 

  

  

Please proceed, using the info below, with setting up your account in the email software provided on your primary computer or mobile device. 

  


Configuring Your Account in Your Email Software
Your basic mail account can be set up on Windows or Mac, desktop, tablet or smartphone. Choose your email client and IMAP from the list shown on the link below, and follow the step-by-step instructions for the software you will be using.
 

  

  

To configure an email client, you will need the following information: 

  

  

  

Customizing & Setting Up Your Account 

To customize your email account (such as importing your contacts, configuring spam filters, creating signature block, etc.), please refer to 1&1's: 

  

  

  

FAQs and Common Issues 

For all other questions not listed below, please refer to 1&1's Basic Help Center OR Webmail Help Center. 

  

  What's the Difference Between IMAP and POP3?
  What's the difference between a mailbox or forward account?
  What should I do if I forgot my user ID or password?
  Why am I not receiving email from a specific sender?
  What's the Difference Between IMAP and POP3?
IMAP and POP3 are methods used by your computer to access e-mail messages from a remote server. 1&1 suggests using IMAP over POP3. Read this page from the 1&1 Help Center to find out why.
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  What's the difference between a mailbox or forward account?
All 1&1 e-mail accounts have the option to be configured as a mailbox account, a forward account, or both. Read this page from the 1&1 Help Center to learn the differences. Unless requested during initial setup of your account, you will have a basic mailbox account. For changes to your account type, or to upgrade to a business account, please contact us.
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  What should I do if I forgot my user ID or password?
For security reasons, we cannot view or look up your password, so please keep a record of this information. Upon your request as the account holder, we can reset your password at any time. Once your password has been reset, you'll need to update any automatic login for all your devices configured to receive email from your 1&1 account.
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  Why am I not receiving email from a specific sender?
Assuming you are receiving mail from other senders, there are some adjustments you can try if you're not receiving mail from a particular sender.
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