CHICAGO, Illinois – Retail Sales Consultant

 

Assists new and existing customers with the purchase of wireless equipment and service. Provides customer assistance with local market promotions. Works exclusively in a company owned retail store or kiosk. Assists in special projects assigned by supervisor or other duties as assigned by management.

 

GENERAL DUTIES

 

The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:

 

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:

 

1. Sell phones, services and accessories at management approved pricing.

 

2. Achieve sales and customer service objectives.

 

3. Handles administrative aspects of the sale including: completing customer contracts, verifying identification, running credit, preparing customer files, addressing local market promotions, pulling product from inventory, completing warranty paperwork, taking customer payments and filing finished orders.

 

4. Drives revenue by communicating the benefits of products, services, features, rate plans and special offers to new and existing customers as appropriate

 

5. Provides World-Class experience by resolving customer complaints or referring customer to supervisor or proper department for resolution.

 

6. Provides information on products, accessories, service features, pricing plans, roaming and data. Interface with other departments on customer behalf when necessary.

 

7. Focuses on retaining customers by providing updated product and promotion information

 

8. Position is commission and quota based.

 

ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:

 

1. Responsible for cash drawer and daily deposit of customer payments.

 

2. Handles incoming calls for customer service, bill payments, upgrades, trade-ins, and service charges, billing issues and customer complaints.

 

3. Prepares equipment for installation. Schedules installations and repairs.

 

4. Tests and assembles phones

 

5. May be required to wear a uniform.

 

6. Maintains store appearance and product presentation to company standards.

 

QUALIFICATIONS

 

Specific job assignments may require day, evening, weekend or holiday tours. Occasional overtime may be required.

High School education or equivalent.